Twain is a Fixate IO Contributor and began his career at Google, where, among other things, he was involved in technical support for the AdWords team. His work involved reviewing stack traces, and resolving issues affecting both customers and the support team, and handling escalations. Later, he built branded social media applications, and automation scripts to help startups better manage their marketing operations. Today, as a technology journalist he helps IT magazines and startups change the way teams build and ship applications.